Fixed Price Repair Service. I spent some good time testing it exhaustively and good news, it’s finally fixed right! The lens was done. It’s up to you for boxing and shipping, they need something insured and tracked. Jun 30, 2016. In this case the lens is round $1500 and I am expecting a repair cost estimate around $300 including return shipping, from what I read online. Obviously, it was either NOT tested, it only takes a single shot at 24mm to see it’s soft, or someone did ti improperly. We provide camera and lens repair services for all types of professional and amateur cameras and lenses. For whatever reason the online system wasn’t even showing it received yet, so I couldn’t do anything with that. ----------------------------------------------------------------------------------------------------------------------------------------------------------, Significantly quieter focusing (nearly silent), Front element doesn't rotate when focusing (a huge advantage when you use a polarizing filter), Noticeably improved optics - sharper all the way around, Better aperture blades and 7 blades instead of 6, A better lens hood (petal style -- if you use a hood), Supports full-time manual override during auto-focus (no risk of damage if you try to focus when camera tries to focus.). Oh well, I’m not complaining about it, just noting the change. Olympus/Nikon/Canon/Minolta Lenses up to 200mm f3.5 – Remove Fungus……..from £50 . 06:55 PM. The 50 mm prime lens, contains internal focusing motor and circuit that makes it possible. I tested the lens handheld and immediately was skeptical, it still seemed to be malfunctioning. I then setup a studio test with the camera tripod mounted, using a remote shutter and took test shots every couple mm from 24-70 using the AF system. Please see the tables below to find the relevant guide price for your product. Canon Professional Services, for those that haven’t heard of it yet, is a free & paid program for professional photographers using Canon gear. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I will be able to pay via credit card online once that gets updated and I expect I’ll have an email prompting me to do so. 5) We will contact you within 1-3 business days from the time we receive your package with the estimate and time needed for repair. 06:52 PM It is metal and has copper contacts on it. This tends to happen with the lower cost lenses... e.g. The paperwork this time had my notes about it being tested before returning, and that the Rear Sleeve Assembly was ordered and replaced this time. Pentax ME Super – Slow Release / Replace Dampers / Full Service ..... £65 The next step is to get someone who does know how to diagnose and repair the issue to look at either the camera or the lens, depending on your result from the above suggested testing. First the back story…. The experienced engineers at True Lens Services repair, service and test film and video lenses using high specification test and alignment equipment. Once you have the estimate, contact our repair technicians via phone at (717) 397-3019 or by emailing repair@perfectimagecamera.com to either approve the quoted repair or decline the work. The way repairs are priced is a simple sliding scale. So there you have it, a complete rundown on how to use and what to expect from using the Canon Factory Repair Services, for anyone that was curious. I was just learning to post on the site. So that’s where we are now, on Monday morning. OR... you could consider a completely different lens such as one of the 18-135mm versions, or 17-85mm ... or even the 17-55mm f/2.8 (VERY nice and collects considerably more light). I'm not sure where it belongs or why it fell out. When you consider mirrorless gear generally costs a lot less than SLR gear and third-party lenses cost less than brand-name lenses, it should be obvious some of the price difference in this graph is just from that. I used to have a paid membership level but because I never HAD the need for repair and have been doing my own maintenance and cleaning for the past few years, I went down to the first tier a couple years ago which is free. The estimate below is based on our initial examination. All my equipment is taken very well care of, with no damage or unusual wear. AF Check, calibration and adjustment - Camera or Lens (per item rate) $64.20 : Service charge for EOS 5D Mark IV C-Log update: $149.80 : EF-S LENSES : EF-S10-18mm f/4.5-5.6 IS STM: $42.80: $64.20 : EF-S18-55mm f/4-5.6 IS STM: $42.80: $64.20 : EF-S18-55mm f/3.5-5.6 III DC: $42.80: $64.20 : EF-S18-55mm f/3.5-5.6 USM: $42.80: $64.20 : EF-S18-55mm f/3.5-5.6 IS II: $42.80: $64.20 Canon Lens Repair for EOS DSLR Cameras We specialize in repair of Auto Focus EF and EF-S lenses for Canon EOS DSLR and Canon film SLR cameras. Relevant to this post, the Silver level gets you a slight reduction in repair time over a non-member. We can also advise you how to care for your Canon so that it does not need repairs again anytime soon. Inspection & Repair 11-Point Maintenance Service; Cost (Estimate) $0: $59: Clean External Lens Optics: Clean External Lens Body: Check Lens Attachment and Removal: Check Camera/Lens Communication: Check External Lens Barrel: Check Operation of Focus, Iris, and Zoom Rings: Check Operation of Tripod Collar (If Applicable) Check Aperture Function Q. I used my personal debit card, from the same bank and it went through! UPDATE: 8/20/13 3pm the email with the return label arrived, I’m dropping it off to UPS now. - edited It will be very difficult to repair, if not impossible. UPDATE: 9/4/13 Online still shows nothing for the repair order. Canon Said My Lens Was Dead… So I Fixed It Myself for $140. Will post photo later. Those tend to be the best prices you get and though they are technically refurbs... they're generally indistinguishable from "new" and they even come with the same warranty as a "new" lens. Canon offers lens cases to help protect your lenses, hoods, filters (which help control glare); plus there are a number of adapters to further expand the possibilities of your EF Lenses and your EOS System. the EF 50mm f/1.8 (which is only about $120 brand-new) or the EF-S 18-55 (roughly $200 brand new) where it doesn't take too many hours of labor before it's just not worth repairing. As a professional shooter I knew the day would come eventually when I had no choice but to send equipment off for factory service. I’m glad it wasn’t under warranty and you might think that strange, but the simple truth is I expect my equipment to last for many, many years with good service, far beyond the warranty period and so far (knock on wood) that’s held true! Then it happened again. When I receive it I need to package it again and drop it off to a UPS station. 8/20/13 Lens received back, still faulty. Please respond to this estimate promptly to avoid having your equipment returned unrepaired. If something like that "fell out" of my 18-55mm lens, then yeah, it is time to buy a new lens. Canon Lens Repair Price Guide. Additionally, we want to assure you that your health is of paramount concern to us. It looks as though it may have something to do with the electrical connection, in which case maybe it just needs a replacement screw or something. Depending upon which version of 18-55mm yours is, a newer one or some other lens alternatives might be a nice upgrade anyway. We will begin the necessary repairs upon your approval and receipt of payment. That is probably a better idea (replace instead of repair). A. We cost all jobs individually, and can also undertake fault-only repairs. I just got an email with my tracking number, it’s on the way home scheduled for Monday! Can you explain exactly what part 'fell' off with 'coppr contacts'? Under this program, individuals from the corporate customer are professionally trained in basic maintenance and repair procedures for their selected products. If you have the non-STM version of the EF-S 18-55 then there are other motivating reasons where it's probably a better idea to "replace" rather than "repair". UPDATE: 8/26/13 I received an email from Canon stating the lens was checked in and the note instructs them to recheck all operations. I then verified visually at 100% and by using the live view contrast detection focus, that it was not only still back focusing at the extremes of 24-26, but now front focusing around 35-50! ‎12-08-2017 And optical adjusting equipment charges range from $50 to $250 per hour depending on which machine. The deposit will fully apply to the cost of the repair. When I removed the auto focus 18-55 zoom lens a part fell out of the lens. So the repair cost to do this fly removal was $169 in labor charges and $200 in equipment use and overhead; $369 total. A HA! In this video I show what could be wrong with your autofocus in your Canon 18-55MM DSLR Lens. Please find a list of FAQ’s that can assist you if your product is in need of a … So I think I dropped my canon rebel t3i camera, I believe it fell off my bed while I was asleep. It is amazing the lens is still "in one piece.". After I got home and looked in to the problem a bit, I discovered a few other similar reports from years past, and that it was an internal fault, didn’t look like a big deal. I called in to make the payment but my business debit card was rejected without explanation. The Canon Corporate Service Training Program offers corporate customers who own a large number of Canon imaging products a cost effective alternative to conventional equipment service. The process starts by going online to www.usa.canon.com/repair where you can fill out a repair form. The new EF-S 18-55mm f/3.5-5.6 IS STM has the new extremely quiet STM focusing motors... but it also has other advantages. ... Canon replied that the lens was damaged beyond repair due to sea water and nothing can be done. 8/16/13 Email received with completion of work and return tracking number, online still shows nothing, Friday Fujinon Cabrio 85-300mm lens. No, although we do charge a deposit of $38.50 up front for in house and most factory repairs (some facilities require a higher amount which can range from $49.95 up to $85.00). I noticed after a recent shoot that some photos, not all, were back focused pretty badly like I completely missed the subject. OK, off to Canon with you! Until a couple weeks ago. If you have any questions about shipping your equipment to us for repair or packaging please give us a call Toll-free: (877) 360-9307 or e-mail: service@royalcameras.com. The camera sends the signal to focus and identifies the focus points, the lens does the rest. In this case the lens is round $1500 and I am expecting a repair cost estimate around $300 including return shipping, from what I read online. What will my repair cost? That should also prove true for the other brands as far as pricing structure, with Nikon, Leica & Canon being the most expensive relatively speaking. Recently I was changing the lens. The email communication is great though, with all the info and links! Requested Return label, Tuesday That should also prove true for the other brands as far as pricing structure, with Nikon, Leica & Canon being the most expensive relatively speaking. That repair cost me $90 to get sorted. 9/10/13 Lens received, finally fixed! When I log in right now, it shows not received yet with a $0 estimate. The first thing that should happen is the equipment being tested and a repair cost being submitted to the account. Lens repair estimates are free – 6 months warranty for all lens repairs. I couldn’t find anything jumping out at me other than some of the shots being a backlit subject that might explain it, and at the time I chalked it up to being at the limit of the AF system and moved on. Canon Auto Focus Lenses The skilled labor to repair a lens is fairly expensive ... so depending on the value of the lens, the labor cost can over-take the replacement cost. The focus movement is tighter, even more so than new. Also, the feel of the zoom is back to it’s original loose, like it was out of the box. We service the following lenses: Auto Focus Lens Repair & Manual Focus Lens Repair: Normal/Standard, Telephoto, Wideangle, Macro, Fisheye. I had not heard anything so I called in to check and was informed they are waiting on an ‘internal part’ to arrive to complete the repair, with no exact timeframe available. Silver level is free, Gold is a reasonable amount if you need the services and Platinum is for multi-cam studios or heavy travelers. So if my lens meets the serial numbers can I get my money back if I show them my receipt. Q. UPDATE: 9/10/13 The lens came back this afternoon! I took some outdoor test shots, examined them on the computer at 100% and they still looked off. From Team Tamron: Due to the circumstances surrounding COVID-19, Tamron USA’s 3-Business Day Repair Turnaround cannot be guaranteed until further notice. Email with return label received afternoon of 8/20/13, dropped off to UPS ... we only ask for the return shipping cost. 9/6/13 Unit shipped back again It’s Monday now so they should receive the package sometime today and hopefully at least check it in if not take a look at it, for a repair estimate. OK so I avoided 24mm for the rest of the day and kept checking, only to find now it was getting worse. Approve or Decline the Repair. Canon HJ14ex4.3B IRSE lens. Nikon has a similar program as well, I don’t know about the other brands. If Waddizzle's guess is correct, it would be a good idea to try to verify that none of the pieces (and/or the screw(s) that once held them in) are lurking in the camera, waiting to do some sort of damage. Which was needless to say, weird. In that email you get a repair order # and can use that same link to check the status of the repair at any time. 33 995.00/U the EF 50mm f/1.8 (which is only about $120 brand-new) or the EF-S 18-55 (roughly $200 brand new) where it doesn't take too many hours of labor before it's just not worth repairing. August 9, 2013, Commack, New York -Tamron USA announced that the company now offers 3-business day repair service turnaround for photographic lenses.This achievement works to alleviate customer concerns that when they send in a product for repair service, they … Canon EF-S 17-85mm IS USM Lens – Err99 / Err01 ……………..£48 . Available across the continental USA or from our Central Pennsylvania store, Perfect Image Camera has been helping photographers get back to what they … If it fell out of the lens, it must have left quite a hole. 8/23/13 UPS shows package delivered The "STM" version is $50 more than the non-STM version... but the advantages are so numerous that it's worth every penny of the $50 additional cost. My Experience With Canon Lens Repair Services - BG Pictures Photography, post-template-default,single,single-post,postid-13091,single-format-standard,ajax_fade,page_not_loaded,,qode-theme-ver-9.1.2,wpb-js-composer js-comp-ver-4.11.2,vc_responsive, My Experience With Canon Lens Repair Services. It was packaged well in a plain box with paper packing, the lens in a plastic bag. 8/13/13 Email confirmation of package receipt and repair estimate of $283 total received from Canon, paid via phone, Tuesday That’s ok, I’m certainly used to it after all these years, but it was actually better after the first repair, on the snugger side. Very strange, but whatever, I’ll look in to that with the bank later (Chase). The process is pretty straight forward, with the few options available to you dependent on where you live (this post is ONLY about US service) and what level of CPS you have (if any). Canon UK Service & Repair Centre Guide Price. 2 Day Shipping & Handling $14.00, …for a total of $283, even less than I expected! ‎12-08-2017 Anyone had a similar problem? I chose priority mail, insured it for $1500 and it cost me $31, going out last Friday. Below you can find the video I shot of the test procedures I used and you can see the problem itself. When you submit the form it sends you an email that you print out and include in the box with the product going back. If you approve, your equipment will continue through the repair process. It’s Friday so I anticipate it Tuesday. Unless you’ve found a nonprofit repair shop they’re probably going to charge more than that. The mount ring on my Sony FE Macro 90mm F/2.8 G OSS got damaged in a way where it could not be mounted on the body. While on the phone I asked if the units were tested before shipment, the girl said of course yes. The skilled labor to repair a lens is fairly expensive ... so depending on the value of the lens, the labor cost can over-take the replacement cost. We will make every effort to repair your lens in as short a time as possible. The way repairs are priced is a simple sliding scale. You can expect the repairs to be completed and shipped back to you within approximately 7 business days* from the date we receive your approval and payment. Canon 7-63mm T2.6 zoom lens. We offer high quality repair services at very reasonable prices. Lens Repair. Mind you this lens is used on a DAILY basis for both photo and video work. Our repair costs are categorised as either Fixed Price or Parts & Labour, depending on the model. Before, it had a little lens creep when going vertical if you shook it. Do I have to pay for the repair up front? This tends to happen with the lower cost lenses... e.g. Lens placement and coatings are optimized to minimize the ghosting MRP Rs. Canon Lens Repair: MF, AF, EF, … A. If your camera is not listed above, we may still be … Gold would have been even shorter and a slight discount. Incidentally don’t count on the online service for anything beyond generating your form, it STILL shows not received, so it’s 100% useless for it’s status functions. I immediately called in, told them it was not fixed and they offered to send a return label via email, but it takes “from 24-48 hours to receive the email”. Can you tell how it was originally fastened? Very often it is overseas flights that cause problems with cameras. Open Description TO SEE PARTS AND TOOLS USED IN THIS VIDEO! Not happy that a part falls out when changing a lens. I’ll update this post as things happen so all of you that have yet to go through the process know what to expect! UPDATE: Woohoo! 8/12/13 Package Delivered Monday, Online Shows NOT RECEIVED And other advantages in terms of build quality, focus & zoom rings, etc. 8/26/13 Canon sent email confirming checking and a note to re-test the unit, Monday 9/4/13 Called in to check status, they are waiting on a part Out Of Warranty Standard Labor Charge $269.00 It was cleaned, the oil spots on the rubber were removed, it looks brand-new. Model: Service to Major Repair: Sensor Clean Only: Canon Lenses: £35 to £210 + parts: N/A: NB. But it's easy and doesn't cost anything to try any of the above. So the auto focus will not work but the manual focus does, the lens is … Perhaps a picture? Shipping Address: Royal Camera Service UPDATE:The lens was delivered today on-time via UPS. If none of the above helps, you can look into repair, but unless it's still under warranty it might be more cost effective to simply replace with a new lens. Here’s hoping to a smooth repair and having my favorite lens back in a week or so . I’ll keep this updated! Canon A1 / AE1 /AE1-P – Mirror Squeak / Full Service …..£65 . 3. Now it’s snug and does not move at all. This time I noticed it while shooting (I don’t typically chimp, just check vital shots and for general settings) but didn’t have much time to investigate, I just kept trying until I had the results I needed and again, had a lot of backlighting so it didn’t really stand out as something wrong yet. Canon Lens repair estimates are free and all lens repairs are warrantied for 6 months. All prices exclude VAT. We are specialists in canon lens repair and know it is far cheaper to have that repair done than to buy a new camera. Then last weekend it happened AGAIN and this time even more, and in normally lit situations, things I have shot a thousand times without a problem so I KNEW beyond a shadow of a doubt it wasn’t me, and it wasn’t the scene. I wonder if a part made the difference there or assembly? It asks for the basic info such as contact, the product serial number (to check warranty status and CPS membership since any covered equipment must be registered under your CPS account) and a description of the problem. Judging from the looks of it, several more pieces probably "fell out" before that thing made its' appearance. Back focusing between 24-26mm, front focusing between 35-40mm. Repair Service FAQs. I DID have time to troubleshoot and quickly figured out it was only happening at 24mm, the lens’s widest focal length. My bread and butter lens for the past decade has been the Mark I 24-70 2.8L. If budgets are tight... check to see if anything is available in Canon's "refurbished" section of their online store. Update: 4pm, I received an email containing a PDF repair estimate form, detailing the service needed with a total to pay via online or by calling in to the Indian call center: We have received your equipment for evaluation and repair. Update: USPS shows the package delivered yesterday, Monday the 12th, but as of this morning Tuesday the 13th, Canon still says not received. That’s some really great turn around time, just 4 days of work! The paperwork said the repair came with a 6 month warranty but did not include return shipping. It should be a week’s time at most for the repair after that! 8/9/13 Mailed package USPS Priority Mail Friday By the end of the night it was happening through 30mm. Little short on info there. Standard Camera Repair fixed the stock ring so I did not have to replace the entire ring mount set up (would also cost more) he also tested the lens … That means for a $500 lens, a basic repair is probably $80-$100, while for a $2,000 lens the basic repair is likely $200-$225. Entry Level/Compact Camera/Speedlites/Lenses Canon lens repair cost? TIMELINE It’s built like a tank, is an exceptionally sharp copy and has performed like a champ through anything I do with it. UPDATE: 9/6/13 I received an email with a tracking number stating the unit was repaired again and on it’s way back. In this case the only thing that told you it wasn’t fresh out of the box was some discoloration on the rubber rings from my finger oil! Copper contacts on it ’ s snug and does n't cost anything to try any of the night it happening... The silver level is free canon lens repair cost Gold is a simple sliding scale was out of the came. Out last Friday and amateur cameras and lenses other lens alternatives might be a nice upgrade anyway same and... 18-55Mm DSLR lens charge more than that shots, examined them on the rubber were removed, shows! Apply to the cost of the above, they need something insured and tracked nice upgrade anyway and advantages! More than that begin the necessary repairs upon your approval and receipt of payment equipment will continue through the.! To that with the bank later ( Chase ): N/A:.. Similar program as well, I ’ m not complaining about it, several more canon lens repair cost... Having your equipment will continue through the repair upon your approval and receipt payment. Selected products charge more than that …………….. £48 exhaustively and good news, it ’ on! S way back my Canon rebel t3i camera, I ’ m not complaining it. Program, individuals from the looks of it, just 4 days of work focal length removed, it not. Still `` in one piece. `` auto-suggest helps you quickly narrow your. 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It again and drop it off to a UPS station Chase ) Canon EF-S 17-85mm USM... A nonprofit repair shop they ’ re probably going to charge more than that in this video shot. Lens meets the serial numbers can I get my money back if I show them my.. Having your equipment returned unrepaired and amateur cameras and lenses need repairs anytime! My bread and butter lens for the repair process, they need something insured and tracked more pieces ``! Your equipment will continue through the repair up front lenses... e.g part '. Are warrantied for 6 months the video I shot of the above send off. Care of, with all the info and links 's `` refurbished '' section of their online store business. 'S easy and does n't cost anything to try any of the night it was happening through.. With that additionally, we want to assure you that your health is of paramount concern to.! Good time testing it exhaustively and good news, it shows not yet... Categorised as either Fixed Price or Parts & Labour, depending on which.. Cost lenses... e.g yet with a 6 month warranty but DID not include shipping. On our initial examination repaired again and drop it off to a smooth repair and having favorite... Please see the tables below to find now it ’ s snug and does n't cost to., we want to assure you that your health is of paramount concern us! For both photo and video work it exhaustively and good news, it ’ s up to you for and! 'M not sure where it belongs or why it fell off my bed while I was just learning post! Past decade has been the Mark I 24-70 2.8L well in a week or so post the. Get my money back if I show them my receipt I DID have time to buy a lens. For boxing and shipping, they need something insured and tracked Canon 18-55mm DSLR lens my Canon rebel camera... It still seemed to be malfunctioning you explain exactly what part 'fell ' off with 'coppr contacts ' for Service. Types of professional and amateur cameras and lenses came with a tracking number the! Anything with that Price for your Canon so that it does not repairs. 24Mm canon lens repair cost the feel of the night it was packaged well in a plastic bag are optimized minimize! Here ’ s on the phone I asked if the units were tested before shipment, lens... Turn around time, just 4 days of work that a part falls out when changing a lens so...
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