• Reduced bad debt 51.1% in seven months, which resulted in $18 million impact to cash reserves and revenues. Promoting continuous process improvement practices through metrics/KPIs, dashboards and role accountabilities, Acts as a change agent and strive to build unity at a time of change, Apply project management techniques to ensure on-time, high-quality deliverables, Required A Bachelor's Degree in business, healthcare, finance, communications or related field, Required 5+ years of experience in Direct process improvement/business process analysis/business process engineering experience including: Performing business analysis, Audit reviews, Process improvement, Process analysis Creating and presenting to Sr. Management Healthcare and managed care experience, Preferred 1+ year of experience in Project Management, Preferred 1+ year of experience in A business process methodology environment, Preferred 1+ year of experience in Financial Analysis, Preferred 1+ year of experience in benchmarking best practices and strategies in healthcare, Preferred 1+ year of experience in Consulting in related field, Intermediate Ability to lead/manage others in a matrixed environment, Intermediate Ability to analyze information and covert related activities into a comprehensive work plan, Intermediate Demonstrated ability to deal with confidential information, Intermediate Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions, Beginner Ability to implement process improvements, Beginner Ability to drive multiple projects, Beginner Ability to influence internal and external constituents, Beginner Demonstrated time management and priority setting skills, Preferred Certified Business Analyst (CBA), Preferred Certified Information Systems Auditor (CISA), Preferred Certified Internal Auditor (CIA), Preferred Other Financial Analysis, HealthCare operations, Risk Management, Business Process/Transformation, Work independently and/or lead or coordinate a team of BPR specialists, Perform business process reengineering and business requirements development and management and provide business process improvement recommendations that demonstrate thought leadership, Perform and present industry reach in order to recommend intelligent targeted KPIs, Analyze client operations, business processes, and organizational structures, Consult using re-engineering techniques to improve process performance and product quality, Demonstrate knownledge of insurance business best processes, Support change management approaches and engage effectively with client employees, Facilitate informal trainings and brown bags to educate project team on process improvement, Collect data to identify root cause and develop metrics for process measurement, Measure performance against process requirements and align improvement to performance shortfalls, Convey issues, reports, and other deliverables clearly, effectively and on deadline, Provide business process/requirements support to technical briefings and reports; meetings and walkthroughs; problem analysis and solutions, Apply process improvement, reengineering, and requirements methodologies and principles, Conduct interviews, training, and additional forms of knowledge transfer across all phases of projects, Develop and deploy WABCO S&P System in line with other WABCO functions and ISO TS requirements, Conduct cross-functional process improvement projects aimed at ensuring S&P processes quality and documentation, Conduct continuous verification loops on existing tools and systems, Reduction of administration effort within S&P, Alignment of tools and systems with given standards, Prepare the S&P organization for any change or update to tools and systems with trainings or information material as required Improve S&P efficiency with Six Sigma rigor and proper IT tools, Standardize, coordinate and formalize S&P procedures (strong input from all relevant S&P functions), Ensure Supplier Manual incorporates WABCO Production and WABCO S&P System requirements, Comply with WABCO and Sourcing & Purchasing rules and policies, Bachelor degree, Economics or Engineering, IT most welcome, Experience in an industrial environment, Automotive industry is plus, IT-related background/ knowledge, preferably database structures and functions is an asset, Professional experience in process improvement excellence is an asset, Trained in Lean principles, Six Sigma Green Belt, QR6S Yellow Belt is an asset, Map out and review existing operation processes across the business to identity opportunities for operational integration & optimization, Drive process improvement projects across varying functions & sites w/in Grab Philippines - from due diligence, project scoping & project implementation, Work with employees of all levels within the region, from junior to senior executives, to deliver positive impact in the business, Engage multiple internal & external stakeholders, identifying and driving opportunities for improvement across the business, Provide analytical support to internal teams as needed, Drive and increase synergy across the different internal teams, Support internal client teams at various stages; for example, providing a fact base, structuring and helping with issue identification and solutioning, advising on the practicalities of implementation, or leading actual execution, Take on adhoc roles and responsibilities that the company may require of you, Must have 3 – 4 years work experience in either a Start-Up Tech Firm, IT organization or top tier management consulting experience or equivalent, Must have the ability to capitalize on both quantitative & qualitative data inputs, Have skills in business process mapping / re-engineering & process flow analysis, Have sound business insight and 1 - 2 years functional experience working in or with one or more of the following: Strategy, Project Management, Shared Services, Marketing, Logistics & Transport, E-Commerce, Sales, Research, & Operations Management, Have fundamental knowledge of supply chain analysis / lean manufacturing techniques / six sigma certification, Have excellent problem solving skills, Out-of-the-box thinking, motivated, self-starter with strong interpersonal skills and work ethic, Should show high adaptability and ability to work in a collaborative and fluid environment, Demonstrate ability to coordinate & influence people at various levels of the organization – from junior to senior executive levels, Have the ability to communicate at varying Socio-economic classes (solid written & verbal communication), Must be proficient in the various MS tools (e.g. Continuous process improvement is not just merely an option, it is necessary for any type of company and industry nowadays. RIGHT. Provides guidance for the implementation of Evidence Based Medicine in quality initiatives and/or throughout the pathway program. ABC COMPANY (Sometown, OR) $15 million global manufacturer and supplier of precision molded plastic components Manufacturing Engineer, 6/2014 to Present Implement and refine manufacturing processes by applying continuous improvement and lean manufacturing principles to all areas of production. Functions as a technical writer and develops the Concepts of Operation for new incoming business based on ITIL best practices. Where. Known for my ability to incorporate a “Continuous Improvement” approach on all daily tasks, with a unique ability to integrate analytical thinking with creativity. Businesses often focus on trying to make these processes more efficient in order to save time and money, but it’s not efficiency that should be the primary focus. There are a number of process improvement examples that show how steps could be taken in a business to make things more effective as well as efficient.Cost Cutting – One process improvement example is in cutting costs. BPI, on the other hand, means … Business process improvement (BPI) is a strategic planning methodology aimed at identifying the operations or employee skills that could be improved to encourage smoother procedures, more efficient workflow and overall business growth. Building a stand-out resume that gets real results. Minitab preferred, Manage projects and ensure their compliance, University degree in Information Technology, Computer Science, Mathematics or Physics. Improve system configuration change process, deployment issues tracking, inventory management and ordering, and scheduling through Excel automation, VBA code, and Macros that will standardize the entire fleet of ATMs, address trends in vendor performance, create project deployment views and accuracy. Process Improvement Manager Resume,Process Improvement Manager CV. Specializes in Six Sigma Theory of business. A business process is directly defined as a string of activities within your organization typically performed by a group of people (though sometimes only one employee) with the aim of achieving specific goals or milestones. A professional with more than years of result-oriented experience in improving business efficiencies within the Product Management, Supply Chain, Customer Support and Talent Management function. It’s actually very simple. Process Improvement Consultants help companies optimize their business processes and operations. Quick Overview. Military to Civilian/Business Transition: Resume & Profile Examples Air Force, Lockheed – Aviation, Cybersecurity “Karl, Carolyn and the team did an amazing job of capturing my key experiences and accomplishments in the military as I transition to defense contracting in a way that reflects current industry skills. Have worked for over six years as a project manager for various IT firms. Summary. ), Assists the Business Process Improvement & Internal Control Function in the development of policies, procedures and guidelines related to business process topics, Support the execution of business process reengineering & business process improvement, Facilitate the change management due to strategic business process improvement, Perform business process analysis in order to identify best practices to share across regions, Monitor risks across the Company and foster the compliance to internal rules, Evaluate and improve internal control adequacy (liasing with other internal control functions), Ensure follow-up and corrective actions to key-findings highlighted through internal control activity, Make oral or written presentations concerning special projects: discuss strengths and weaknesses and propose new solutions, High level of ability to collaborate and communicate effectively at all levels of the organization, Able to maintain effective relationships with Service and Implementation leaders and associates, central service delivery organization and best of breed teams, Extensive experience in successfully executing on BPI initiatives, tools and systems, Assists in the establishment of performance metrics that are linked to the business objectives; takes corrective action as required and reports on progress, Develops and maintains strong working relationships with key stakeholders, vendors and other resources to design contact center Quality and Business Process Improvement solutions that address customer needs for established objectives, define functional requirements, test and implement the solution that reduces costs and improve customer satisfaction, Provide the strategic blueprint, technical direction and overall leadership for the Global Quality teams in a call center environment, Manage and direct teams of Quality professionals across multiple BPO organizations and lines of business; leads the quality initiatives and standardization globally, The Director supports delivering high standards of service to customers through global Quality and Business Process Improvement staff of transactional auditors, data analytics and technology resources of the BPO’s, This leader will drive the identification of Key Performance Indicators (KPI’s) which promote high quality service delivery and have the greatest positive impact for the customers, The Quality Assurance team will be responsible for monitoring, scoring and reporting interactions between our staff and clients, identifying compliance, performance and training opportunities, which will lead to improved service quality, Develops continuous business process improvement programs which leverages all Cardholder interactions to drive quality and improve the overall customer experience, Drive continuous operating improvements and quality performance of site metrics such as quality, call drivers, productivity, staffing, training, attrition, and costs, Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and decisive solutions, Experience applying contact center quality and business process mapping experience and understands its importance to process excellence, Articulates working knowledge of contact center quality and business processes and consistently takes a practical and fact-based approach to making decisions, Experience using tools, systems, and documentations to resolve difficult customer issues, and guiding junior members to MasterCard resources, Experience working at contact center facilities and on Customer business locations, Thrive in a fast-paced, constantly changing environment and maintain a positive, can-do attitude, Experience working on core contact center functions, Experience in building client and vendor relationships and understanding the Customer Experience objectives, Experience working on mid-size projects across functions and exposure managing tactical components of larger projects, Experience providing individual expertise to supplement available tools for customer queries, Demonstrated advanced ability in a specific area of Customer Experience, in addition to general competency across disciplines, Foundational Understand Key Customer Needs, BA/BS in Business, Management Information Systems or related field preferred, Lean Six Sigma certification (Green, Black) highly preferred, Experience working with re-engineering processes, the technology industry, business processing models, Process Design, Requirements Management and Project Management, ITIL certification is a plus (not required), Must be able to act as liaison between team members and department leaders, Must have ability to stay focused on end-to-end business processes and activity flows, Must function as an effective senior team member, and mentor others to contribute to the team’s success, Must have demonstrated ability to lead others and facilitate projects from start to finish, Must be able to make high quality business decisions based on a mixture of analysis, wisdom, experience, intuition, and judgment, Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements, Must possess a good working knowledge of work flow analysis definition and charting methods, Must possess good skills with word processing and charting tools such as Microsoft Word, VISIO, Excel, Project, e-mail. HEFLO, for example, is an excellent BPMN tool, with a friendly and intuitive interface, operated in the cloud. Demonstrate a strong presence in the production area following up team identified actions. Specialize in assisting senior management within organizations. Responsible for assessing, communicating and mitigating risk with improvement initiatives, Accountable for achieving objectives of improvement initiatives and making sure that the changes stick by defining governance and are effective by creating metrics and dashboards. Public Relations and Communication: Excellence in written and verbal communication, public speaking and negotiating; Problem Solving, Teaching, Coaching, and Process Improvement; Purveyor of Mentorship, Volunteerism, and Civic Engagement Alex, an educated and competent … Process Improvement Initiatives: Executive Summary: In modern times, any organization that strives for survival and excellence must adhere to the principles of management that are time tested and proven practically. This way, you can position yourself in the best way to get hired. Recommendations to upper management regarding implementing changes and then reporting results. Business analysis … Representative Business Continuity Planning resume experience can include: Leads the creation and ongoing maintenance of plans which address short and long term operational workarounds, physical displacement, and recovery resource needs. Summary: Targeted new business in enterprise companies with high-volume, document-intensive business processes to outsource and reengineer services. No need to think about design details. Economy, customers, and even employees are changing so often that your business needs … Ensures robust tools and capabilities are in place to meet business requirements and ensure effective user experience/customer satisfaction, Works closely with the Sr. Getty Images/iStockphoto. Operations and Process Improvement Specialist. The work experience section should be the detailed summary of your latest 3 or 4 positions. This is a repeated process of analysis, measurement and change that discovers and tests new ways of doing things that produce superior results. Facilitate close relationships with multiple vendors to ensure accuracy of inventory ordering, configuration changes and ATM readiness by providing detailed and accurate responses to changes in schedule, request. 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